| 7 | Some CMMS systems require the production person to create the task or work order and provide this number to the technician. This often fails since: |
| 8 | 1. Production personnel don't know the correct asset names, technician or planner then often has to correct or adjust the task details. |
| 9 | 1. The production person's world is often a busy one where taking time to enter a fault before calling a technician is simply not possible. |
| 10 | 1. The technician should be providing a service to the customer. |
| 11 | * Note: This does not apply to "Work requests" of a low priority where the production person may want to enter the faults or work requests at their leasure, this functionality should still be available. |
| 12 | |