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Ticket Resolution Summary Owner Reporter
#53 fixed New report or view: Breakdown KPI stats per asset Gavin
Description

A good key performance indicator (KPI) is the Immediate Callout (breakdown) tasks completed and the associated hours per asset.

Fields: Asset, NumberOfBreakdowns(Used to calculate Reliability), DownTime(Availability).

#54 fixed New report or view: Breakdown vs Scheduled task ratio Gavin
Description

A good key performance indicator (KPI) is the ratio of completed breakdown vs scheduled tasks.

#55 fixed Assigned groups and persons should be copied to auto generated sub tasks. Gavin Gavin
Description

Implemented in r243.

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