id summary reporter owner description type status priority milestone component version resolution keywords cc 33 Fault entries and work requests. Gavin " * Fault entries are basic entries from the customer reporting a fault. * This fault or work request would be non-critical otherwise a callout would have occurred instead. * One way to do this would be to have a standing task that fault reports can be made against. These could then be moved to an appropriate task or a new task created for the fault. * A better way is to create a task when the fault is entered and populate the task description either from an entry field or the fault." enhancement new major 0.x - Future gnuMims - application general trunk